Privacy Policy

Your Privacy is Important for Us

PrintXpand is committed to serving you and your requirements most efficiently. And while doing so, we ensure that your privacy is well-protected. To ensure that we deliver our commitment, we keep transparent processes about the data we collect about you, how it is used, and that it is never shared with any third parties with or without our conscious efforts.

This Privacy Policy is applicable when you use our website, visit a live demonstration of the product on the website, or contact us using any of the forms on the website. While querying us for any of the products or services offered by PrintXpand™, we seek your consent to allow us to communicate with you and share details as requested by you.

Introduction

Our users (“Members”) share details such as their name, email address, country, and phone number exchange knowledge and the nature of their requirements with us. This content and data is only viewable by our employees (“Team Members”) solely to deliver improved product/service experiences to clients (“You”).

We use the term “Listed Countries” to refer to countries in the European Union (EU), European Economic Area (EEA), and Switzerland.

Data Controllers and Contracting Parties

If you are a resident of any of the “Listed Countries” or anywhere across the globe, PrintXpand - a domain of Biztech IT Consultancy Private Limited will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services; you are entering into the User Agreement with Biztech IT Consultancy Private Limited.

As a Member of our Services, the collection, use and sharing of your personal data is subject to this Privacy Policy and updates.

Privacy Policy Changes

PrintXpand - a domain of Biztech IT Consultancy Private Limited (“we” or “us”) can modify this Privacy Policy at any point in time, and if we make material changes to it, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective. If you object to any changes, you may notify us through our website, email or phone call to unsubscribe you or to remove your personal data.

You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy.

1. Data We Collect

1.1 Data You Provide to Us

You provide data when you (i) sign-up, (ii) share a query using any of the forms for our products or services, (iii) purchase any of our products or services, and/or (iv) purchase one of our subscription-based products where the 'usage data' of your end customers gets stored on one of our servers (V) subscribe to our weekly newsletter.

This Data Includes

For activities (i) and (ii) listed above you share data including your name, email address, mobile number, password, country and domain or website name. For (iii), if you are buying any of our products or services, you share all these details and also share your address of communication, billing information (e.g. credit card), and your store admin details for backend access. We never save your credit/debit card details. For (iv), PrintXpand is the controller of the 'usage data'; while you continue using our product, it is essential to keep this data on our servers; in the event of cancellation of your subscription to our product, PrintXpand would no longer be storing this data from the 31st day of the date of cancellation. For (v), you share data, including your name and email address, with consent to receive a weekly newsletter in your mailbox until you choose to unsubscribe.

1.2 Cookies

Cookies consist of portions of code installed in the browser that assist the Owner in providing the Service according to the purposes described. Some of the purposes for which Cookies are installed may also require the User's consent.

PrintXpand uses cookies to collect information about how visitors use our website through Google Analytics to improve your experience of the website. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way that does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source.

Where the installation of cookies is based on consent, such consent can be freely withdrawn at any time. You can stop cookies from being set by changing your browser settings. Refer to your browser's Help section to know how to do this. Disabling cookies will also disable certain features and functionality of this website. Therefore, it is advised that you do not disable cookies.

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Analytics collected directly (This Application)
This Application uses an internal analytics system that does not involve third parties.
Personal Data collected: Cookies and Usage Data.

1.3 New Data Integration

In the event of new data integration, we would require access to your database. Kindly note that we never store this data on our database.

1.4 Data Migration

In the event that you already have a database, and require us to migrate this data due to an upgrade or maintenance activity, we would need an access and also need to store this data for a period of time until which we make your project live. Upon approval of the client for the Project, we flush this data and do not maintain the copy of it whatsoever.

2. How We Use Your Data

We use your data through activities activity (i) and (iii) to fulfill your requirements through interacting with you to ensure your query is handled most efficiently. Through activity (ii) we aim to provide products or services you ordered, provide support, personalize and develop our services to serve you better.

We never share your data with any third parties. In the event of having a local copy of your store for development purposes, we clean the data at regular intervals. In these specific instances we act as “Processors” for your end customers’ data.

2.1 Ads

Third parties may collect data on how you use our services. They may use the collected information to track conversions and measure services. This data enables ad partners to deliver targeted ads they believe will be most relevant to you. We may also use what we learn about your behavior to display targeted ads for our products and services on third-party websites you visit. Our Privacy Policy addresses the use of cookies by PrintXpand only and excludes the use of cookies by any other advertiser.

2.2 Phone Number

When you provide us with your phone number, you agree to receive promotional text messages. We may also use your phone number to contact you for sales purposes. Your consent is voluntary. You can unsubscribe from messages anytime by emailing or contacting our support team. Standard messages and data rates may apply.

2.3 Marketing

The personal information we gather from you is used to improve our website and other marketing efforts. This data is used to deliver targeted marketing and promotional materials, determine the effectiveness of our marketing, and better under visitor's preferences and sales campaigns. You can review and change your preferences related to this data usage through the cookie settings on your browser.

3. Unsubscribe/Opt-out

Once you are registered at our site, you will have the option at any stage to inform us that you no longer wish to receive future services, e-mails and you may “Unsubscribe”, “Opt-Out” or send an Unsubscribe Request on support@printxpand.com.

Further, as per Rule 5(7) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through the Information Technology Amendment Act, 2008, you have an option to withdraw your consent for the use of your sensitive personal data given earlier to us. Such withdrawal of consent shall be sent in writing to our registered address.

If you would like your personal data removed or to unsubscribe from all our emails, reply, and we will take the necessary action.

4. Reasonable Security Practices As per I.T.Act, 2000 and its Rules

We have implemented reasonable security practices as per Rule 8 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008.

We have implemented stringent, internationally acceptable standards of technology, managerial security, technical security, operational security and physical security to protect your personally identifiable information from loss, misuse, disclosure, alteration or destruction. The data resides behind a firewall, with access restricted to our authorized personnel only.

We have implemented “Reasonable Security Practices” as required by the Information Technology Act, 2000 rules including any amendment in the said Act and its rules. By complying with such provisions, We assure you proper care and control over our I.T. and Security operations as required under relevant sections mainly sections 43, 43A, 45, 66,72A & 85 of I.T.Act, 2000 and I.T.A.A, 2008 including related rules and therefore you agree that we shall not be held responsible for any fraudulent/criminal activity with regards to your sensitive personal information stored in our website.

By using this website, you agree that we shall not be held responsible for any uncontrollable security attacks and in such cases, you agree that we shall not be held responsible for any type of financial losses, loss of opportunity, legal cost, attorney’s fees, business losses, reputation loss, direct and indirect losses that may occur to you as per the Provisions of Section 43, 43A and 45 of Information Technology Act, 2000 including any amendments in the said Act and any other laws of India for the time being in force.

You further agree that our management shall not be held responsible directly or indirectly for any cyber crime related criminal liabilities under I.T.Act,2000 relating to your information as you have agreed and acknowledged that our management complies with due diligence (care & controls) requirements of I.T.Act,2000 including its rules and amendments.

• Software firewall
• HTTPS (SHA 256 bit encryption)
• Cyber Law & Security Compliance intimation letters to our team
• Cyber Law & Security Awareness for our team

Further, you also agree and acknowledge that our management shall never be held responsible regarding privacy of your sensitive personal data in case of sharing your sensitive personal data to any authorized cyber investigation agency of appropriate government authorities as required under sections 67C, 69, 69A, 69B, 70B, 79 and 80 of I.T.Act,2000 including its amendments and rules.

PrintXpand Support

If you have any questions or grievances regarding the privacy statement, site practices, or any other transaction issue, please contact our support officer at support@printxpand.com.

We have appointed our grievance officer as per Rule 5 (9) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through.

Information Technology Amendment Act, 2008 and you can contact us on the above given email address.

Applicable Laws & Jurisdiction

You agree and acknowledge that the Laws of India shall govern this privacy policy agreement without any conflict of laws. Further, you agree and acknowledge that Indian courts in the city of Ahmedabad, State of Gujarat shall have jurisdiction for any matters relating to this privacy policy. If you don’t agree then you shall not use this website.

ISO/IEC 27001:2013(E) Standards

We are an ISO 27001-compliant company, and we currently maintain the stipulated standards. If you have any specific requirements other than those listed in the ISO/IEC 27001:2013(E) Standards, kindly let us know at sales@printxpand.com.