Do you provide a live demo (on Skype)?
Yes, you can get a personalized live demonstration from our experts in your time zone and according to your convenience. for a free guided demo. We look forward to hearing from you.
Can I use the single design tool product for the personalization of any range of products I offer on my web store?
Yes, our web-to-print software works for any range of simple and configurable products showcased on your web store. You will need to enable the product designer tool for each product.
Will it support multilingual websites?
No, it will support websites only in English languages.
What if I get an error message after the installation of Web-to-print - Extension Or 404 Error Page not found, after installing the extension?
No need to worry. Just log out of your admin panel and log in again. If that does not work then feel free to shoot an email to firstname.lastname@example.org
. We are here to help you.
Can I have a free trial of your product?
As per our company policy, we can’t provide our tool on a trial basis. But you can have a personalized demo from our product representative to get a better understanding of our product before investing in it. To get the demo, please send your demo request from here (Demo Request Pop Up) or just check out and go ahead with the buying process as we have a refund policy
intact especially put together for these instances.
Do you have a refund policy?
No, we do not provide refunds as this is a Hosted solution. The payment will keep recurring as per the plan you select (monthly/yearly). If at any given point you want to discontinue the service, you will have to approach us and we'll cancel the order for you.
Can I upgrade to a different plan after the subscription starts?
Yes, you can upgrade to a different plan. If you need to upgrade the plan from Standard to Pro or Ultimate, you will need to contact our support team and place a new order. And once the order is placed, you will have to pay the balance amount for the completion of upgradation.
Can I edit the Web-to-print Extension?
Web 2 Print Extension is 100% Open Source. You can customize the Web-to-Print - Software except the file containing our license code. But before editing our extension, keep in mind that our support policy will expire as soon as you edit the extension and you will pay extra to receive further support from our end.
Can I transfer the license to another domain after I purchase it? If yes, are there any charges for the transfer?
Yes, you can transfer the license. And no, there are no charges for the transfer.
Does it fit my industry?
We have developed “Brush Your Ideas” extensions keeping a wide range of industries in mind. We are sure there is a very promising and prominent role of our extension in your industry. For any further details, connect with our Product experts on a Skype call and they can suggest the best possible use of our extension on the basis of your industry.
Does it require any customization to be used for my industry?
No, it doesn’t require any customization on your website. Your users can easily design the products minutes after you have installed the same on your web store. It will seamlessly work with simple as well as configurable products.
What if I want to install on more than one domain or development server?
On single domain purchase, we allow one live and one development domain. But if you would like to use the extension on more than two domains with a single Magento installation, then you need to purchase it for additional domains.
Does it facilitate to load already designed products’ templates?
Yes, of course. The extension provides the feature in which admin can design templates for products on the store and showcase the same on their website to get their customers started with designing.
Is your extension compatible with iPad and iPhone?
Yeah, the “Brush Your Ideas” extension is fully responsive. It will run on every smartphone and tablet.
Which Browsers does this extension support?
It supports the following browsers: Internet Explorer (IE) 10, 11, Edge, Safari, Chrome and Firefox.
Do you provide Product Training?
Yes, we provide product training after the product installation.
What Server Specification do you use for this?
A Private cloud server instance with 8 GB RAM, 160 GB Storage, 4 Core CPU and 20 TB Traffic Capacity. If you need higher specifications, do contact our support team at email@example.com
How much time does it take to install the extension?
For the installation, we will require admin and server details. Once our “Brush Your Ideas” team receive the details from your side then it’s just a matter of 2-3 business days before your users could design the products.
Can I change the frontend design tool button text?
Yes, you can change button text by modifying the template file.
Can I add/remove the design tool button from the list page?
Yes, you can add a button to the other page template and remove it from the list page or detail page by modifying template files.
Can I change the look of the design tool button?
Yes, you can change the look of the design Tool button by adding your custom stylesheet in CSS file.
Does this app support for a mobile app or POS app?
No, currently our app is only supported for desktop version (Online Store Channel).
Can I add/remove the design tool button from the list page?
Yes, you can change the setting from Modules → Modules Manager → BrushYourIdeas → Configure.
Can I add/remove the add to cart button for designer products?
Yes, you can make changes from Modules → Modules Manager → BrushYourIdeas → Configure.
Product Design Tool FAQs
Do you offer a SaaS-based solution?
Yes, we do offer a SaaS-based solution for PrestaShop.
Can I migrate from SaaS-based solution to a one-time payment plan?
Yes, definitely. You can even migrate from one-time payment plan to the SaaS-based solution.
What is the DPI of design output?
The DPI of the design output is 300. The sample of our design output: URL
Do you provide Cliparts?
Yes, we do provide 10000+ cliparts in our Pro and Ultimate versions.
What would be the downloadable and saved design file type?
Customers will be able to download and save the designs in .jpg or .png file format.
What would be the output file type?
The printable output file format will be in .pdf, .jpg and .svg. Moreover, it will be visible in the order information tab in your admin panel.
What are the image formats uploaded by the customer?
Customer can upload custom images of .jpg, .jpeg, .png and .svg file formats.
What would be the compatible file format to upload masking images by admin?
The admin needs to upload masking images in .svg file formats.
Is flash required to run this extension?
No, it is not required. Web-to-print Software is HTML5 based.
Are there any restrictions on the resolution of the product image?
Yes, to get high-quality output, you will have to upload a high-resolution product base image.
How to set the configuration so the customers upload high-resolution images?
Yes, you can set the minimum image size from the admin panel under the configurations tab.
How to create design templates?
To create the design template, Go to “Make the Design” option in the product grid.
How to see the design by a customer in the admin panel?
The product designed by any customer will be visible in the order information tab in your admin panel. You can refer the video on our Youtube channel: https://youtu.be/_Pgu-P32OtI
Do we need to add a separate catalog for designer products or will it work with the existing catalog?
No, there is no need to create a separate catalog for designer products. You just need to enable our designer tool for the designer products in your existing catalog.
Which image library is used in this extension?
The extension uses GD and Imagick libraries that are the default for PHP.
How will grouping of all objects work into the canvas?
When the customer will click on any direction button, then the system will move all the selected grouped objects on canvas with a specific pixel range specified on admin.
On what basis the object alignment will work?
Object alignment will work according to the design area canvas.
What should I do if Name & Number Feature is not working?
You have to enable Name & Number from product configurations and it will only work with multiple attributes of Configurable products.
Will this extension conflict with any of my existing Third-Party Extensions?
This extension may conflict with other Third-party extensions. But you can always contact our support team for these issues. Just drop an email to firstname.lastname@example.org
and we will get back to you as soon as possible.
What are the payment plans?
You can refer the Web-to-print - PrestaShop Product Designer Extension pricing from here
Is the upgrade chargeable?
Web-to-print - Software & Web-to-print - Storefront includes 12 months of upgrade period and 3 months of the support period. After its expiration, it will be chargeable.
Which payment options are available?
We accept payment through PayPal, Credit / Debit Cards and Bank transfer.