Do you provide a live demo (on Skype)?
Yes, you can get a personalized live demonstration from our experts in your time zone and according to your convenience. for a free guided demo. We look forward to hearing from you.
Can I use the single design tool product for the personalization of any range of products I offer on my web store?
Yes, our web to print tool works for any range of products showcased on your web store. You will need to enable the designer tool for each product.
Will it support multilingual websites?
Yes, it supports multiple-language websites.
Can I have a free trial of your product?
As per our company policy, we can’t provide our product on a trial basis. But you can have a personalized demo from our product representative to get a better understanding of our product before investing in it. To get the demo, please send your demo request from here or just check out and go ahead with the buying process as we have a refund policy
intact especially put together for these instances.
Can I upgrade to a different plan after the subscription starts?
Yes, you can upgrade to a different plan. As our features are devided into addons, you can visit our website to purchase any addons you want. Once you complete your payment for that particular addon, you can download the zip file from your My Account section.
Can I edit the Web-to-print Extension?
Yes, our web 2 Print Extension is 100% Open Source. You can customize the Web-to-Print - Software except the file containing our license code. But before editing our extension, keep in mind that our support policy will expire as soon as you edit the extension and you will pay extra to receive further support from our end.
Can I transfer the license to another domain after I purchase it? If yes, are there any charges for the transfer?
Yes, you can transfer the license. We provide it free for "Four" times a year.
It is compatible with my industry?
We have developed “Brush Your Ideas” tool keeping a wide range of industries in mind. We are sure there is a very promising and prominent role of our tool in your industry. For any further details, connect with our Product experts on a Skype call and they can suggest the best possible use of our tool on the basis of your industry.
Does it require any customization to be used for my industry?
No, it doesn’t require any customization on your website. Your users can easily design the products minutes after you have installed the same on your web store. It will seamlessly work with simple as well as configurable products.
What if I want to install it on more than one domain or development server?
On single domain purchase, we allow one live and one complimentary development domain. But if you would like to use the extension on other than these two domains with a single Magento installation, then you need to pay extra for additional domains.
What should I do if I have different Magento installations?
If you are likely to use the extension on multiple domains with separate Magento installation, then you need to purchase another copy of our extension.
Do you have a refund policy?
Yes, you can refer our refund policy @ https://www.brushyourideas.com/refund-policy/
. We stand behind the quality of our product design tool with a 30-day money-back guarantee. Moreover, we do not provide refunds for the Hosted solution. The payment will keep recurring as per the plan you select (monthly/yearly). If at any given point you want to discontinue the service, you will have to approach us and we'll cancel the order for you.
Does it to load already designed products’ templates?
Yes, the product designer provides the feature in which admin can design templates for products on the store and showcase the same on their website to get their customers started with designing.
Is your extension compatible with iPad and iPhone?
Yeah, the “Brush Your Ideas” product is fully responsive. It works for every smartphone and tablet.
Which are the supported browsers?
Our Designer Tool supports the following browsers: Safari, Chrome and Firefox.
Is ruler available for different units?
Yes, the ruler and gridlines are currently compatible with pixels, inch and cm.
Can we enable/disable the ruler options for specific products?
Yes, there is an option to enable or disable the ruler-gridlines on product edit page in magento admin.
Is gridline compatible with API solutions?
Yes, our ruler-gridline deature is compatible with API solutions.
Can I change the interval for ruler displayed on the tool?
There is an option to specify the interval at store->configurations. You can specify your interval and select your unit there.
If I select RTL layout, then will my whole tool displayed in right-to-left format or do I need to make some other changes?
When you choose the RTL layout, the whole basic designer tool in converted to right-to-left layout. There may be some minor design chnages as per your requirements.
Can we enable/disable the configurator options for specific products?
Yes, there is an option to enable or disable the configurator in the backend.
Can we create the configurator using other image formats?
Currently, we are providing the solution using SVG type image. We shall start supporting other different formats like PNG soon.
Are there any prerequisites for a configurator?
Yes, product image and masking image should be in SVG format.
What Server Specification do you use for this?
A Private cloud server instance with 8 GB RAM, 160 GB Storage, 4 Core CPU and 20 TB Traffic Capacity. If you need higher specifications, do contact our support team at firstname.lastname@example.org
Is ruler also available for mobile?
Yes, ruler is also available in the mobile devices.
Product Design Tool FAQs
What details will be required for the installation?
For magento, we'll require Admin, FTP and SSH details. For API solution it depends on the technology you are using.
Do you provide Clipart?
Yes, we provide 2000+ cliparts with essential and to access 10,000+ customizable clipart, you can purchase our Addon for the same.
Is flash required to run this extension?
No, it is not required. Web-to-print Software is HTML5 based.
With which Magento versions is this software compatible?
Magento product design software is compatible with Magento version 2, and 2.3.*
What would be the on-tool downloadable and saved design file type?
Customers will be able to download and save the designs in .jpg or .png file format.
What would be the output file type?
The printable output file format will be in .pdf, .jpg, .png and .svg. Moreover, it will be visible in the order information tab in your admin panel.
What would be the compatible file format to upload masking images by admin?
The admin needs to upload masking images in .svg file formats.
Are there any restrictions for resolution of the product image?
Yes, to get high quality output, please upload high resolution product base image.
How to set the configuration so the customers upload high resolution image?
You can set minimum image size from the configuration.
How to create design templates?
Go to “Make the Design” option in the product grid. You can access your all designed templates from Mange Design Templates menu, and Design Template Categories.
What is the DPI for design output?
Please checkout the URL
to have niche idea.
Do we need to add a separate catalog for designer products or it will work with existing catalog?
There is no need to create a separate catalog for designer products. You just need to enable product designer for a product in the existing catalog.
Which image library is used in this extension?
This tool uses GD libraries default for PHP.
How will grouping of all objects work into the canvas?
Based on the user inputs, all the selected objects will be considered as a single object and user will be able to edit and manage that grouped object using the tool.
How the object alignment will work?
For single object, alignment will work according to the design area canvas, but for group of selected objects, will align them according to objects.
How Name & Number feature will work?
It will only work with Configurable products. You have to enable Name & Number from product level attrubute. Also you need to select Name & Number tab from Store → Configuration(If you have selected custom tabs from catalog product, you need to select Name & Number there too).
Will it conflict with any of my existing Third-Party software?
This may conflict with other Third-party software. But you can always contact our support team for these issues. Just drop an email to email@example.com
and we will get back to you as soon as possible.
What should i do if i am unable to view 'Design button' for Simple / Configurable products?
Please ensure product has been configured as per the steps mentioned in the User Manual.
What is cache lifetime?
For angular, cache lifetime is of 15 minutes. For Magento, admin need to set cache lifetime from configurations.
How to create masking images?
Please refer to this
video link for a clear idea on how to create masking images.
Is the upgrade chargeable?
Yes, upgrades is chargeable. You will have to pay the difference. It includes 6 months of update and 3 or 12 months of support period based on your purchase.
Which payment options are available?
We accept payment through PayPal, Credit / Debit Cards and Bank transfer.