Do you provide a live demo of product designer(on Skype)?
Yes, you can get a personalized live demonstration from our experts in your time zone and according to your convenience. Click here for a free guided demo. We look forward to hearing from you.
Can I use the single tool to offer personalization for any range of products I offer on my web store?
Yes, our web-to-print product designer plugin works for any range of products showcased on your web store. You will need to enable the tool for each product.
Will it support multilingual websites?
Yes, it supports multiple-language websites.
Can I have a free trial of your designer tool?
As per our company policy, we can’t provide our tool on a trial basis. But you can have a personalized demo from our product representative to get a better understanding of our product before investing in it. To get the demo, please send your request from here(Request Demo Form) or just check out and go ahead with the buying process as we have a
refund policy intact especially put together for these instances.
Do you have a refund policy?
No, we do not provide refunds as this is a Hosted solution. The payment will keep recurring as per the plan you select (monthly/yearly). If at any given point you want to discontinue the service, you will have to approach us and we'll cancel the order for you.
Can I upgrade to a different plan after the subscription starts?
Yes, you can upgrade to a different plan. As our features are devided into addons, you can visit our website to purchase any addons you want. Once you complete your payment for that particular addon, you can download the zip file from your My Account section.
Can I transfer the license to another domain after I purchase it? If yes, are there any charges for the transfer?
Yes, you can transfer the license. We provide it free for "Four" times a year.
It is compatible with my industry?
We have developed “Brush Your Ideas” product designer keeping a wide range of industries in mind. We are sure there is a very promising and prominent role of our extension in your industry. For any further details, connect with our Product experts on a Skype call and they can suggest the best possible use of our product customizer on the basis of your industry.
Does it require any customization to be used for my industry?
No, it doesn’t require any customization on your website. Your users can easily design the products minutes after you have installed the same on your web store. It will seamlessly work with your products.
What if I want to install it on more than one domain or development server?
On single domain purchase, we allow one live and one complimentary development domain. But if you would like to use the extension on other than these two domains with a single installation, then you need to pay extra for additional domains.
Does it load already designed products’ templates?
Yes, the product customizer provides the feature in which admin can design templates for products on the store and showcase the same on their website to get their customers started with designing.
Is your tool compatible with iPad and iPhone?
Yeah, the “Brush Your Ideas” tool is fully responsive. It will work on every smartphone and tablet.
What are the supported browsers?
Our Designer Tool supports the following browsers: Safari, Chrome and Firefox.
Do you offer Product Updates? If Yes, than how and are those Free?
Yes We offer 3 Months of Free Update. You will get notified when any new update is released. However if your Product is Customized, Updates may involve some charges which is of to make the update compatible to the features customized already.
Can I change the frontend design tool button text?
Yes, you can change button text by following path WP-Admin>Woocommerce>Settings>BYI Settings. Add your button label in "Design Tool Button Text" field.
Can I change the look of the design tool button?
Yes, you can change the look of the design tool button by following path WP-Admin>Woocommerce>Settings>BYI Settings. Add custom stylesheet in "Custom Css" field.
Product Design Tool FAQs
BackDo you offer a SaaS-based solution?
Yes, our current solution is Saas based only.
Could we set DPI for Output files?
Yes you could set the DPI for Output files from Admin Backend -> Configurations Panel.
Do you provide Cliparts?
Yes, we provide 2000+ cliparts with essential and to access 10,000+ customizable clipart, you can purchase our Addon for the same.
What would be the downloadable and saved design file type?
Customers will be able to download and save the designs in .jpg or .png file format.
What would be the output file type?
The printable output file format will be in .pdf, .jpg, .png, and .svg. Moreover, it will be visible in the order information tab in your admin panel.
Is flash required to run this tool?
No, it is not required. Web-to-print design tool is HTML5 based.
Are there any restrictions on the resolution of the product image?
Yes, to get high-quality output, you will have to upload a high-resolution product base image.
How to set the configuration so the customers can upload high-resolution images?
Yes, you can set the minimum image size from the admin panel under the configurations tab.
How to create design templates?
Go to “Make the Design” option in the product grid. You can access your all designed templates from Mange Design Templates menu, and Design Template Categories.
Do we need to add a separate catalog for designer products or will it work with the existing catalog?
No, there is no need to create a separate catalog for designer products. You just need to enable our designer tool for the designer products in your existing catalog.
Which image library is used in this extension?
This tool uses GD libraries default for PHP.
How will grouping of all objects work into the canvas?
Based on the user inputs, all the selected objects will be considered as a single object and user will be able to edit and manage that grouped object using the tool.
How the object alignment will work?
For single object, alignment will work according to the design area canvas, but for group of selected objects, will align them according to objects.
How Name & Number feature will work?
It will only work with Configurable products. You have to enable Name & Number from product level attrubute. Also you need to select Name & Number tab from Store → Configuration (If you have selected custom tabs from catalog product, you need to select Name & Number there too).
Will this woocommerce product customization plugin conflict with any of my existing Third-Party plugins?
This woocommerce product customization plugin may conflict with other Third-party plugins. But you can always contact our support team for these issues. Just drop an email to
support@printxpand.com and we will get back to you as soon as possible.
How can I enable Product Designer Tool for the products?
Product Designer Tool can be enabled from the Product's Details page from the WordPress backend.
What is cache lifetime?
For angular, cache lifetime is of 15 minutes. For Magento, admin need to set cache lifetime from configurations.
How to create masking images?
Please refer to
this video link for a clear idea on how to create masking images.
What kind of sample output files do we provide?
Kindly checkout this
URL for the niche idea for sample output files.
Do you offer Product Upgrades? If Yes, how do you manage charges?
Yes, we do offer product upgrades. The charges depends on the size of Upgrade.
Does your Product include support?
Yes, our product includes a free support for 3 months. It is recommended to get in touch with our team to know more.
Which payment options are available?
We accept payment through PayPal, Credit / Debit Cards and Bank transfer.